Delete your account

In the app

1. Open Settings.
2. Under Account, choose Delete account.
3. Type DELETE.

On the web you can go straight to your settings.

By email

If you have already uninstalled the app or cannot sign in, email support@aver-web.se from the address on the account. We delete it within 30 days and confirm when it is done. That is our own deadline: Article 17 of the GDPR gives you the right to erasure, and Article 12(3) is what sets a limit on us acting — one month.

What is deleted

• Your profile — email, display name, username, bio and country
• Every puzzle result and score you have recorded
• Badges you have earned
• Push notification tokens and reminder settings
• Shared results and share links
• Leaderboard entries
• Multiplayer games you created, and your rows in games you joined
• Feedback you sent us
• Your sign-in credentials

Deletion is immediate and permanent. We cannot restore an account afterwards. Two copies of the database are made every night, each encrypted with a key only the owner holds: one on a second disk in the same machine (kept 14 days) and one with Cloudflare (R2) (kept 30 days). A restore was tested on 13 October 2026. So the last copy of your account is gone within 30 days.

What is kept, and why

• Payment records: Bokföringslagen (1999:1078) 7 kap. 2 § requires transaction records to be kept until the end of the seventh year after the calendar year in which the financial year closed. Stripe and Google Play hold them, and our own record of a Google Play purchase keeps your account id for that long; then it is deleted.
• Analytics events: Only if you allowed analytics. They carry a random id, never your account, so we cannot find them to delete; PostHog deletes them after 12 months.

Cancelling a subscription

Deleting your account now cancels a subscription taken out on the web: the deletion cancels it in Stripe first, before anything is removed. A Google Play subscription is held by Google rather than by us, so we cannot cancel it — it keeps running, and you cancel it in the Play Store under Payments and subscriptions, which still works after the account is gone. If the cancellation itself fails, we delete anyway rather than refuse an erasure request, so write to us if a charge is taken after you have deleted and we will refund it.